Last updated: April 25, 2026 · Effective immediately
30-day money-back guarantee
No questions asked
Processed in 1–2 business days
30-Day Money-Back Guarantee
Try Letshareit Pro or Team risk-free. If you are not completely satisfied within your first 30 days, email us and we will refund your payment in full no forms, no hold music, no runaround.
The following situations qualify for a full or partial refund under our policy:
Pro Plan — First 30 Days
If you subscribed to Letshareit Pro (monthly or annual) and are not satisfied for any reason, you are entitled to a full refund within 30 days of your first payment. No questions asked.
Team Plan — First 30 Days
New Team plan subscriptions are covered by the same 30-day money-back guarantee. This applies to the initial payment only not renewals or seat additions made after the first 30 days.
Annual Plan Upgrade (Prorated)
If you upgrade from monthly to annual billing mid-cycle, the unused portion of your monthly payment is credited toward your annual plan. The difference is charged on the upgrade date.
Duplicate Charges
If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate charge immediately upon verification no 30-day window applies.
Failed Deliveries Due to Platform Error
If a file transfer failed entirely due to a confirmed bug or infrastructure outage on our side, and the issue was not resolved within 72 hours, you may request a pro-rated credit or refund for the affected period.
What Is Not Eligible for a Refund
The following are outside our refund policy. We recommend reviewing these before purchasing:
Renewals After the First 30 Days
Subscription renewals monthly or annual are not eligible for refunds once processed. You will receive a billing reminder email 7 days before each renewal, giving you time to cancel before being charged.
Partial Month Usage
If you cancel a monthly plan mid-cycle, you will retain access until the end of the paid period. We do not issue partial-month refunds for unused days your access simply stops at the end of the billing period.
Add-on Purchases
Add-ons such as Extra Storage packs, Custom Domain, or White-label Branding are non-refundable once activated, as they involve immediate provisioning of infrastructure resources.
Accounts Terminated for Policy Violations
Accounts suspended or terminated for violating our Acceptable Use Policy, Terms of Service, or applicable law are not eligible for refunds under any circumstances.
Free Plan
The Free plan has no charges, so there is nothing to refund. If you were charged unexpectedly while on the Free plan, please contact us immediately that would be a billing error we will resolve right away.
How to Request a Refund
The process takes less than 2 minutes on your end. Here is exactly what to do:
01
Email our billing team
Send an email to support@letshareit.com with the subject line "Refund Request". Include your account email address and the invoice ID (found in Settings → Billing → Invoices) or transaction details.
02
We verify your eligibility
Our billing team will review your request within 1 business day and confirm whether it falls within the refund window and eligibility criteria. We may ask a brief follow-up question.
03
Refund is issued
Approved refunds are processed within 2 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank or card issuer.
04
Confirmation email
You will receive a confirmation email once the refund has been initiated, including the refund amount and an estimated arrival date. Keep this for your records.
Here is how long each stage takes from the moment you submit your request:
Request submitted
Day 0
Eligibility verified
Within 1 business day
Refund processed
1–2 business days after approval
Credit appears
5–10 business days (bank dependent)
Bank processing times are outside our control. Most major card networks (Visa, Mastercard) process refunds in 5–7 business days. Some banks may take up to 10 business days. If your refund has not appeared after 10 business days, contact your bank with the refund reference number we provide.
Cancellation Policy
Cancelling your plan and requesting a refund are two separate things. Here is how each works:
Cancellation
You can cancel at any time from Settings → Billing
Access continues until the end of your current billing period
No further charges after cancellation
Your files and links remain intact until the period ends
After expiry, account reverts to Free (4 GB storage)
Files above the free limit are paused, not deleted
Refund
Only available within 30 days of your first payment
Full refund returned to original payment method
Account reverts to Free immediately upon refund
Remaining access is not preserved after a refund
You can re-subscribe at any time after a refund
Refunds are processed in 1–2 business days
To cancel without a refund: go to Settings → Billing → Cancel plan. Your access continues until the end of the billing period. To request a refund: email support@letshareit.com within 30 days of your first payment.
Frequently Asked Questions
Annual plan refunds are only available within the first 30 days of the initial subscription. After that window, your subscription will remain active until the end of the annual period. You can cancel at any time to prevent renewal, but no partial refund is issued for the remaining months.
We send a billing reminder email 7 days before every renewal. If you missed it and were charged, contact us within 48 hours of the renewal charge and we will review your case. We handle these situations on a goodwill basis and may issue a refund at our discretion, particularly for annual renewals.
Refunds are returned to the original payment method Visa, Mastercard, American Express, or UPI. We do not issue refunds as account credits unless you specifically request it. Payments made via bank transfer or wire may take up to 10 business days to process.
If a transfer failure was caused by a confirmed bug or outage on our platform, you are eligible for a pro-rated credit or refund covering the affected period. Transfer failures caused by your internet connection, recipient issues, or file size limits are not eligible. Contact support with your transfer ID and we will investigate.
Yes. If you are on a Team or annual Pro plan and want to move to a lower tier, you can downgrade in Settings → Billing → Plans. Your current plan stays active until the end of the billing period and then switches. No refund is issued for the price difference, but you will not be charged the higher rate again.
Letshareit bills in INR or USD. If your bank applied an unexpected foreign exchange fee or conversion, that is controlled by your card issuer, not us. Contact your bank to dispute FX charges. If you believe you were incorrectly charged a different base amount, contact billing and we will investigate immediately.
Enterprise customers with custom contracts may have different refund terms as specified in their agreement. If your contract does not address refunds, the standard 30-day policy applies to the initial payment. Contact your account manager for enterprise billing questions.
Contact Billing Support
For refund requests, billing disputes, or invoice questions, reach our billing team directly: