Refund & Return Policy

What Is Eligible for a Refund

The following situations qualify for a full or partial refund under our policy:

Basic or Pro — First 15 Days

Subscribed to Basic or Pro and not satisfied? You get a full refund within 15 days of your first payment. No questions asked. This applies to the initial payment only, not renewals.

Billing Errors

If you were charged more than once for the same period, or charged the wrong amount due to an error on our end, we will correct it immediately upon verification — no 15-day window applies.

What Is Not Eligible for a Refund

The following are outside our refund policy. We recommend reviewing these before purchasing:

Renewals After the First 15 Days

Subscription renewals — monthly or annual — are not eligible for refunds once processed.

Partial Month Usage

If you cancel mid-cycle, you keep access until the end of the paid period. We don’t issue partial-month refunds for unused days.

Accounts Terminated for Policy Violations

Accounts suspended or terminated for violating our Acceptable Use Policy or Terms of Service are not eligible for refunds.

Free Plan

The Free plan has no charges, so there’s nothing to refund. If you were charged unexpectedly while on Free, contact us — that would be a billing error we’ll fix right away.

How to Request a Refund

The process takes less than 2 minutes on your end. Here is exactly what to do:

Email us

Send an email to support@letshareit.com with the subject line "Refund Request". Include your account email and, if you have it, the invoice ID from Dashboard → Invoices.

We verify eligibility

We review your request and confirm whether it falls within the refund window. We may ask a brief follow-up question.

Refund is issued

Approved refunds go back to your original payment method. Bank processing times vary and are outside our control — most major cards take 5–10 business days to show the credit.

Confirmation email

You’ll get a confirmation email once the refund has been initiated.

support@letshareit.com or use the contact form with category "Billing & plans"

Refund Timeline

Here is how long each stage takes from the moment you submit your request:

Request submitted

Day 0

Eligibility verified

Within 1–2 business days

Refund processed

Shortly after approval

Credit appears

5–10 business days (bank dependent)

Bank processing times are outside our control. Most major card networks process refunds in 5–7 business days; some banks take up to 10. If it hasn't appeared after 10 business days, contact us and we'll help you follow up with your bank.

Cancellation Policy

Cancelling your plan and requesting a refund are two separate things. Here is how each works:

Cancellation

Cancel at any time from Dashboard → Billing & Plan
Access continues until the end of your current billing period
No further charges after cancellation
Nothing is deleted — your existing share links keep working until their own expiry date, regardless of plan
After your billing period ends, your account reverts to Free

Refund

Only available within 15 days of your first payment
Full refund returned to original payment method
Your plan is cancelled once the refund is issued
You can re-subscribe at any time afterward

To cancel without a refund: go to Dashboard → Billing & Plan. Your access continues until the end of the billing period. To request a refund: email support@letshareit.com within 15 days of your first payment.

Frequently Asked Questions

Refunds are only available within the first 15 days of your initial subscription, monthly or annual. After that, your subscription stays active until the end of the current period — you can cancel anytime to stop future renewals, but no partial refund is issued for the remaining months.

Contact us as soon as possible after the charge. We review these on a case-by-case basis and may issue a refund at our discretion, particularly if you reach out within a day or two of the renewal.

Refunds are returned to your original payment method — card or UPI, via Stripe or Razorpay. We don’t issue refunds as account credit unless you specifically request it.

Contact Billing Support

For refund requests, billing disputes, or invoice questions, reach our billing team directly:

support@letshareit.com

Response within 1 business day

Invoice needed?

Dashboard → Invoices

Download PDF invoices anytime